Hey there! At Chroniqs, we’re not just another faceless online store—we’re a small team of passionate folks who genuinely care about what you think. Ever emailed a company and gotten a robotic reply? Yeah, we hate that too. That’s why our founder, Jamie, still personally replies to every email that comes our way. (No kidding—we once caught her answering customer messages at 2 AM with a cup of tea!)
Look, we get it—shopping online can feel impersonal. But here’s the thing: your feedback? It’s our secret sauce. When you told us last year that our checkout process was confusing, we redesigned it within a week. That’s the power of your input. So whether you’ve got a question, a rant, or even just a random thought about our products, we’re all ears.
P.S. Need help ASAP? Try shooting us a message on Instagram @chroniqs. Sarah from our team checks DMs while walking her golden retriever—true story.
Honestly? Because we’re building something special here. That time a customer wrote to say our watch made her late husband’s collection feel complete? We printed that email and put it on our office wall. So yeah, your words matter more than you think. And hey—if you just want to chat about the best coffee shops in Annapolis, we’re down for that too.
Fun fact: About 30% of our product ideas come from customer emails. Last month’s bestseller? The leather straps Mia from Texas suggested after her dog chewed through hers. See what happens when you speak up?
